Refund and Cancellation Policy

Effective Date: 01/20/2023

At Penly.ai, we strive to provide the best possible experience with our AI services. We understand that there may be situations where you need to request a refund or cancel your purchase. Please read our refund and cancellation policy carefully to understand your rights and our obligations.

1. Refund Policy

We offer a full refund for unused credits. If you have purchased credits on Penly.ai but have not used them, you are eligible for a full refund. To request a refund, please contact our support team within 30 days from the date of purchase.

Eligibility for Refund:

• The credits must remain unused.
• The refund request must be made within 30 of the original purchase date.

How to Request a Refund:

• Contact our support team at [email protected].
• Provide your order details and the reason for the refund request.
• Our team will review your request and, if eligible, process the refund within 2-3 business days.

2. Cancellation Policy

If you wish to cancel a purchase before using the credits, you may do so by contacting our support team. Once the cancellation is confirmed, we will process a full refund.

Cancellation Process:

• Email us at [email protected]  with your cancellation request.
• Include your order number and reason for cancellation.
• We will confirm the cancellation and process the refund promptly.

3. Non-Refundable Items

Please note that once credits are used, they are non-refundable. Additionally, any customized or personalized services rendered using the credits are not eligible for a refund.

4. Changes to this Policy

Penly.ai reserves the right to update or modify this refund and cancellation policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy regularly to stay informed about our terms.

5. Contact Us

If you have any questions or concerns about this policy, please don't hesitate to contact us at [email protected].